Carrier
Reviews and Complaints
Multiple breakdowns on unit a little over a year old
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY THIS SYSTEM!
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Verified ReviewerTerrible Experiences
- Parts warranty
- Unreliable
Preferred solution: Let the company propose a solution
User's recommendation: Stay away
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Verified ReviewerCarrier warranty lets service provide charge Trip fees to cover warranty workrk
- Warranty is useless if service provider and charge fees
- Enercare
- Distributor
Preferred solution: Let the company propose a solution
User's recommendation: Carrier HVAC systems 10 yr warrenty has very little value when service provider can change customer any extra fees they want
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Verified Reviewer | San Antonio, TexasOvercharging
I have a new carrier unit that was installed last May and this is the my first service call and they had to replace the capacitor. Isn't that strange for a new unit?
- Warranty
- Product quality and customer service
Preferred solution: Let the company propose a solution
User's recommendation: I am surprised to learn about needing a new capacitor for my carrier A/C?
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Verified Reviewer | Parma, OhioNew design of blower motor not rated properly for residential electric voltage
- Product quality and customer service
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Carrier, they have not helped me resolve this
Not satisfied
Day 1 - Our 5 ton Infinity system was installed. The unit would not power up.
I was told that the blower was bad FROM THE FACTORY. After they got it running the system shut off one day. The repairman said it lost all its refrigerant. He should me the soldering of the condenser coil and I admit, it was pitiful.
Some of the solder didn't even go all the way around the tube. And it wasn't one tube. It was almost all on there. Then the unit would shut down, especially if we had rain.
This went on for almost a year. Every week or two the system would shut down. I honestly don't know how many times they had to come out. But then one day, one of the repairmen told me after he got it running again that there was a missing ground wire on the unit outside.
He found the wire and attached it and it ran pretty decent until the thunderstorm we had the other day. It knocked out the communications board.
That's the second time that happened. You would think design engineers would take that into account, but they evidently don't.
User's recommendation: Look for another brand and forget the high tech stuff. Stick with old school where there are guys who know how to repair them.
Will never buy another unit again. just paid 235.00 dollars for a capacitor that was under warranty. it took about 20 minutes.
User's recommendation: Never deal with Carrier or Ferguson Heating
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Verified ReviewerVERY BAD AC
- Enercare
- Enercare
Preferred solution: Full refund
User's recommendation: NO NO
Pissed of customer
- Do not support thier product
Preferred solution: Let the company propose a solution
User's recommendation: buy anything but carrier
Lost Benefit of Purchasing Xfinity Hybrid
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Verified ReviewerCarrier Installation Charges
- Quality
- Durability
- Customer sevice
- Installation must be done and reviewed
- No auditing of vendor work
Preferred solution: Let the company propose a solution
4 Failed thermostat s and will not replace a 5th time!
- Would not honor their warranty
Preferred solution: Replace thermostat with a working one
Carrier heat pump
Bought new 6yrs old kept braking Down now has a leak big piece of ***
Preferred solution: Let the company propose a solution
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Just had our capacitor replaced after 1 year in a newly built house. The repairman said all Carrier A/C's need a capacitor replacement within the first three years.
I had the same thing some of the capaciters are made in china , spme are qualith some are not .
Had Carrier air condition unit installed 2018. We are Snowbirds.
summer 2019 fan failed July-August 2020 Capacitor failed While covered under warranty I feel we have a lemon.
Will push issue with business we bought & had installed. This replaced the 14 year old builder model that came with the house.