filters
State:
Show
City:
Show
Product:
Show
I live in Florida and bought a Bryant/Carrier/UTC Evolution air conditioning unit. The condenser broke and was under warranty. Carrier stated they were doing inventory so they could not ship the part for 10 days. Worst customer service ever and the air conditioner...
Read more
Company wrote 0 private or public responses to the review from Nov 08.
1.0
#1396654
Reply to reviews
"Central Air Control" a certify carrier dealer installed an Infinity carrier Unit $$$$. A few months alter the unit stop working. Contacted the company on Friday morning; they send a tech by 11 am. the tech diagnose the issue as a bad controller board; they explain...
Read more
Company wrote 0 private or public responses to the review from Sep 15.
1.5
I didn't like
  • Would not honor their warranty
  • Expensive to own
  • Product quality and customer service
#1356282
Reply to reviews
Purchased a Carrier heat pump about three years ago. Unit started leaking about a month ago.called company that installed unit. A C tech . Said it was a faulty coil, and it's rear that a coil leaks in a fairly new unit. Called Carrier customer service. ,waste of time....
Read more
Company wrote 0 private or public responses to the review from Aug 14.
#1329462
Reply to reviews
My Infinity A/C was in the house when I bought it. The thermostat has never worked correctly, in that it doesn't reset itself when the power goes out. This may seem small, but if I went on vacation for a week, my house would be covered in mold when I got back, because...
Read more
Company wrote 0 private or public responses to the review from Aug 07.
#1323546
Reply to reviews
Show

Carrier tech support is crap. To put it nicely.

You call tech support looking to speak with someone and you have to leave a message. Now leaving a message may be fine for some, but when you are in the field needing answers that *** doesn't cut it. Mow mind you it may take up to 24 hours for a response. What the F@%$ is that.
Company wrote 0 private or public responses to the review from Jul 03.
1.0
Details
Staff
#1294599
Reply to reviews
I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some dollars for the repair because their exorbitantly high priced annual service had not been done . I told him that that is extortion and I will be...
Read more
Company wrote 0 private or public responses to the review from Feb 01.
3.6
I liked
  • Warranty
I didn't like
  • Expensive to own
#1180833
Reply to reviews
Not intuitive. Glitchy. Heat blasting at 2am and at 69 when schedule has temp setting of 64. Not suppose to be 70 until 6am. Furnace company indicated only way to fix was to turn off SMART feature so now don't have that functionality. Inexplicably flips fan setting...
Read more
Company wrote 0 private or public responses to the review from Dec 12, 2017.
Anonymous
William

"Functionality" is a made up word."Function" is sufficient and correct.

1.0
#1146719
Reply to reviews
Never Purchase a Carrier Product
5 year old unit and still under warranty. ISSUE #1: On June 20, 2017 the blower motor on my 48ES-A420903-GP HVAC/Gas Pak stopped working. It was after 4:00pm and the temperature was in the mid 90's. The condenser fan motor and compressor were still running at the time...
Read more
Company wrote 0 private or public responses to the review from Aug 24, 2017.
1.0
I didn't like
  • Would not honor their warranty
#1091674
Reply to reviews
I can NOT give even one star to Carrier. I bought a NEW unit in January 2015, today is August 21, 2017. 18 months later the compressor broke and it has to be replaced but Carrier only recognize replacing the compressor but not other charges such as hand labor and the...
Read more
Company wrote 0 public responses to the review from Aug 21, 2017.
#1090218
Reply to reviews
Bought carrier from dealer that swore carrier was much better now than Trane,NOT! Purchased in 2010 already had to put 3 blower motors in. First in 2013, next in 2015 and now 2017, sure the parts may be covered but I have spent a total of $661 in labor. NEVER will I...
Read more
Company wrote 0 public responses to the review from Jul 21, 2017.
1.7
I didn't like
  • Heat pump
#1077646
Reply to reviews