Carrier Reviews and Complaints
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Issues
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20
Total
reviews
$24.3K
Claimed
losses
$2.4K
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loss
1.1K
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What was your experience with Carrier?
Customers don't like
- Product quality and customer service
- Would not honor their warranty
- Heat pump
Customers like
- Warranty
- Distributor
I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some dollars for the repair because their exorbitantly high priced annual service had not been done . I told him that that is extortion and I will be...
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Product
I liked
- Warranty
I didn't like
- Expensive to own
Not intuitive. Glitchy. Heat blasting at 2am and at 69 when schedule has temp setting of 64. Not suppose to be 70 until 6am. Furnace company indicated only way to fix was to turn off SMART feature so now don't have that functionality. Inexplicably flips fan setting...
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5 year old unit and still under warranty. ISSUE #1: On June 20, 2017 the blower motor on my 48ES-A420903-GP HVAC/Gas Pak stopped working. It was after 4:00pm and the temperature was in the mid 90's. The condenser fan motor and compressor were still running at the time...
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I didn't like
- Would not honor their warranty
I can NOT give even one star to Carrier. I bought a NEW unit in January 2015, today is August 21, 2017. 18 months later the compressor broke and it has to be replaced but Carrier only recognize replacing the compressor but not other charges such as hand labor and the...
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Bought carrier from dealer that swore carrier was much better now than Trane,NOT! Purchased in 2010 already had to put 3 blower motors in. First in 2013, next in 2015 and now 2017, sure the parts may be covered but I have spent a total of $661 in labor. NEVER will I...
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We installed new ac system less than 2 years ago. The compressor went out. Although part was on the warranty, I couldn't use the contractor which I want to change the unit. Carrier only can release the replacement parts to the vendor who installed it originally, Arctic...
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I have never taken the time to write up a compliant online but Carrier's lack of support has prompted me to take the time. I would highly recommend against using Carrier. I had a situation where an evaporator coil was found to have a leak 3 days out of warranty. We had...
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Jj
I am also pissed. Our 2.5 year old A.C. unit was blowing warm air. Turns out there was a manufacturing defect that caused a slow leak in the coil. Carrier will not take respon...
Doroothy Blakeman
I bought a top of the line carrier furnace seven years ago. It has a 10 year warranty. Within the last two years I have had to have replaced the induced graft motor. Yes it w...
Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound.It was advertised to be as low as 65 decibels..This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to...
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Don't buy a Carrier. Go with Lennox! Carrier does not stand behind their products. Bought new home in 2014, 2015 had to replace TXV value and pay for freon. 2016, downstair unit not working again, technician says bad TXV again. Replaced TXV, system didn't work. ...
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Boxborough, Massachusetts
Similar to Carrier
had an all in one unit installed in 2012 by 2014 was time for 1st major repair, by winter 2014 no heat. Now evaporator coil is leaking freon & no coil in the US, why they are all in Mexico!! I was told it is being made & shipped by Mon. So again my family must endure...
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I didn't like
- Product
"Functionality" is a made up word."Function" is sufficient and correct.