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Carrier

www.carrier.com
What is your customer experience with Carrier?

Carrier Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Carrier has 1.4 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.

  • 100% of users would likely recommend Carrier to a friend or colleague.

  • Rating Distribution
  • Pros: Distributor, Enercare, No pros only cons.
    Cons: Product quality and customer service, Bad customer service, Would not honor their warranty.

View full overview ›

Media from reviews

The worst Carriers UniUni
Carrier - Shotsrolling7@***.comCarrier - Shotsrolling7@***.com - Image 2Carrier - FedUp customerCarrier - Thermostat SucksCarrier - The company mislead me to buy more expensive product than neededCarrier - New design of blower motor not rated properly for residential electric voltage
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Top Carrier Reviews

Positive Review

"Warranty"

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I appreciate the speed in resolving my issue. Once I was able to explain my issue to the appropriate person, I received immediate resolution. I am happy about...

Critical Review

"Defectived unit , never work , demand fees, freight for providing parts, no AC for 30+ days"

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purchased, which has been defective since the day of installation. The model and serial number of the unit are included in the attached documentation, along...

Show reviews that mention
unit service parts customer air warranty air conditioner customer service system phone
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Nasiah Stc
map-marker Bacoor, Province Of Cavite

I can’t receive SMS code from discord

I cant receive SMS code, I cant login my discord account. please let me receive the code so I can already login my discord account.

View full review
Tri C Hmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Defectived unit , never work , demand fees, freight for providing parts, no AC for 30+ days

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Updated by user Jun 26, 2025

Still nothing is happening, stil waiting to receive defective parts from their dealer, they asking xtra 260 usd to expedite , paid $260 but still not able to get parts, Brand new system only ran 3 hrs then leaked all freon 454B , will cost $500+usd to refill ...very frustrated ....will turn Carrier nad their dealer to Houston Better business once I get it resolve. So far sent several email to Carrier but no respond. out of AC 45 + days with AC.

Original review Jun 11, 2025
purchased, which has been defective since the day of installation. The model and serial number of the unit are included in the attached documentation, along with records of my communication with your authorized dealer.
From day one, the unit failed to operate as expected.

I contacted the dealer immediately, and since then, it has been an incredibly difficult and time-consuming process just to request warranty service. I have faced delays, miscommunication, and a complete lack of professionalism.
Despite the product being under warranty, I have been asked to cover various charges icluding fees for parts, freight costs, and service calls all for a unit that was clearly faulty from the beginning. This is unacceptable.
To make matters worse, it has now been over 30 days without a functioning air conditioner. I have wasted countless hours trying to get support, only to be passed around and offered no real solutions.

This experience has been frustrating, stressful, and extremely disappointing.
The product quality is poor, the dealer has provided unprofessional service, and your warranty policy is difficult and unclear. I will not recommend your brand to anyone based on this experience, and I urge you to take immediate corrective action.
View full review

User's recommendation: Think many times befre you purchase a Carrir AC res. unit

1 comment
Guest

I couldn’t agree more! I have a two year old HVAC system and twice I had to spend money to have the AC fixed because it stopped cooling my home and I also had 1 problem with the furnace…long story short, the gas valve failed and a small fire inside the unit occurred and I was woke up in the middle of the night by the smoke alarm in the basement!

3 problems with a two year old unit is just plain *** in my opinion. Complete junk in my opinion and I’ll never buy a Carrier product ever again.

Anonymous
map-marker Los Angeles, California

Carrier won't honor their contract

I purchased a Carrier Air conditioner 4 years ago and the compressor just went out I was told by carrier that they would not honor their contract the 5-year contract they had with me the compressor would have to be paid by me the customer I couldn't believe it I was floored I'm sitting here with a contract stating that anything that happens to this unit after before 5 years will be taken care of and they're now telling me that they will not honor that contract carrier I can't believe it you've been with me my whole life I live in Texas and I'm older and now I have to make it through the summer without an air conditioner unit there must be something I can do

View full review
Art Y Una

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

VERY BAD UNIT

Updated by user Apr 16, 2025

No one from carrier corp

Original review Apr 01, 2025
We had an all-in-one unit installed a little over 2 years ago and had nothing but problems. The company that put it in will not service us anymore.

I contacted Carrier, and they suggested that we use another company, which we did, and they came out a number of times to repair the unit that keeps costing us money every time. I stayed in touch with the Carrier company and filed a complaint but have not heard from anyone. So in the meantime, the company that keeps coming out said that it was a bad unit and they recommend that we replace the whole system. We were going to have just the ductwork replaced, but they said they would not fix the unit as it was a lemon.

I would not recommend contacting Carrier as they don't get back to you anyway. So we did have everything replaced and all is working great, but as for the Carrier company, they don't care about you or your satisfaction.

They would not contact you or help you. We spent over $35,000.00 on AC repairs and replacement of a lemon unit.
View full review
Loss:
$12500
Pros:
  • No pros only cons
Cons:
  • Dont contact you or care about you

Preferred solution: Apology

User's recommendation: DONT US CARRIER COMPANY IF YOU DONT HAVE TO

1 comment
Guest

I wished I read it before I bought it, my Carrier unit stop working in 3hrs , talked to dealear they charged $160.00 to activate the warranty, $100.00 for the dealer fee....after that they demanded $100 to expedite the deliver ...so far after 45 days parts has n't come and I still out of AC on these summer day of Houston, Texas , very frustrated ... Sent numerous email to customer service but have not heard anything ! Please tell anyone you know to stay away from this CARRIER brand and this will cost me another $500+ to refill the expensive freon 454B because the valve was leaked aft er install in 3 hrs

Emeli Pfi

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Verified Reviewer
| map-marker Roanoke, Virginia

Cancel my subscription

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I am trying to cancel my subscription and no one will answer the phone I dont want this product no more. Thank you for your time regards Zachary Puckette I need to contact a real person on the phone if that is possible

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Catherine L Yel

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Verified Reviewer

The worst Carriers UniUni

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The worst Carriers UniUni

This is the second time these incompetent carriers are so lazy that they don't even contact for the delivery if they need more information. I wouldn't recommend this carrier; they are pitiful!

So cheap, and their customer service is poor - their call center team of dispatchers are a huge joke. I spent 2 hours on the phone in 2 days, and no one answered the phone! Honestly, this company needs to be shut down.

One minute it's 14 minutes, then 17 minutes, and then 45! It's not worth even half a star!!!

View full review
Cons:
  • Nothing is good about them so unprofessional and lazy

Preferred solution: Apology

User's recommendation: Never use UNIUNI!

Michael R Usw

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Verified Reviewer

Deadly designed product

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Updated by user Aug 12, 2024

Carrier hvac does not care about you! Even if your unit is under warranty. Even if your unit starts a fire!Lucky I was home to shut unit off.If I was sleeping at night, who knows, I could of burned to death!When I researched Carrier, I found two class action lawsuits that had to be settled in court!Is that a consumer friendly company you want to do business with?

Original review Jul 28, 2024
Carrier product failure caused fire in unit.
Carrier did not have new wiring harness in middle of winter for purchased unit under warranty. They played games, don't recognize harness, serial number and model number have many many different harnesses and we need part number off of burnt harness.

Give me a break.
After telling them over 10 times and sending them pictures of burnt out unit, they said we didn't know unit caught fire!
After searching web about Carrier, they had at least two settled class action lawsuits for unit fires.
Don't be burned alive in your sleep.

Stay away from Carrier and it's many other brands such as Bryant. Large manufacturers do other brands because reputation sucks.
Don't be fooled.dont buy do online research
View full review
Loss:
$4950

Preferred solution: Full refund

User's recommendation: Read customer reviews

2 comments
Michael R Usw

I agree Carrier is a horrible HVAC system.

Guest
reply icon Replying to comment of Michael R Usw

Dude, you answered your own post. Can you get any more lame than this?

View more comments (1)
Nick M Siy

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Verified Reviewer

Scam of a Company with Worthless False Promise Warranty

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Updated by user Aug 20, 2024

They haven't done a single thing to make this right

Original review Aug 05, 2024
Carrier is a COMPLETE SCAM. They advertise their units coming with warranties which are completely useless and they know it.

My outdoor condenser went bad on a unit that is LESS THAN 3 YEARS old and UNDER WARRANTY but when contacting them, they told me it was going to take 3-4 months to get the part. Without this part, the entire AC system would not run. I live in South Florida where it has been over 90 degrees with high humidity and the only solution they would provide is to go 3-4 months WITHOUT AC and practically die inside of the house.

I was forced to have to buy a brand new outdoor condenser so that my house is livable and they do nothing knowing they have a warranty that is a scam and no one can use because of how long it takes to get the parts knowing AC is a necessity for human life here. Never buy any hardware from Carrier as their warranty is a false promise that is worthless and a complete SCAM!
View full review
Loss:
$3000
Cons:
  • Scam
  • False promise warranty
  • Terrible customer service

Preferred solution: Reimbursement of having to replace the condenser

User's recommendation: DO NOT BUY CARRIER

1 comment
Guest

I just had installed a new unit , it quited after 3 hrs , I'm out of AC 45 days + already with no AC ....summer time in Houston, /...Carrier Corp does not care no contact now I sill fighting with their lousy dealer ! STAY AWAY FROM CARRIER BRAND please

Garland L Fsq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy

Contains 1 confidential file for company representatives
Updated by user Aug 23, 2024

I don't think they give a crap they are not answering my calls nor my emails Hoping that I just go away

Original review Aug 08, 2024

The 6-year-old Carrier compressor already broke. The warranty covered that, but not the $2000 for all the things needed to replace it. The Carrier unit should last more than 6 years.

View full review
Loss:
$2000
Pros:
  • Quit
Cons:
  • Should last longer

Preferred solution: Price reduction

User's recommendation: Check and see what the warranty covers because it doesn't last as long as it should

pt T Vov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upland, California

NO PARTS

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Updated by user Aug 27, 2024

Nothing at all has been addressed on my issue.They don’t give a crap about anybody but there revenueDo not ever buy any CARRIER products

Original review Aug 11, 2024

Carrier makes a one-of-a-kind blower motor that no one in the world has. These individuals are out of stock for at least 90 days.

Who is going to wait 90 days+ for a motor that should be available at a local supply house? They need to have criminal charges brought against them for endangering people. It's 104 degrees and you know how hot inside homes can get. Their attitude is 'oh well, wait it out'.

In their dreams... I have contacted news agencies to get a team out to investigate them like a Democrat running for office.

View full review
Loss:
$1000
Pros:
  • No pros only cons
Cons:
  • Moron ran co

Preferred solution: MY NEW MOTOR NOW & 1K FOR THE PORTABLE 2X AC I HAD TO BUY TO SURVIVE

User's recommendation: DO NOT BUY ANYTHING FROM CARRIER

David B Yjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver City, New Mexico

Shotsrolling7@***.com

Carrier - Shotsrolling7@***.com
Carrier - Shotsrolling7@***.com - Image 2
Updated by user Jun 20, 2024

Great I like it and it will fix

Original review Jun 11, 2024

My old phone, which receives 2-step verification codes, is either lost or stolen. However, I know my Gmail and password for my Playstation Network account.

View full review
Michael R Usw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Corpus Christi, Texas

Had carrier unit that had electrical fire due to poor design and/or poor designed components. Unit caught fire and we could of been burned alive. Watch out for Carrier rebranding. This unit was under

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Updated by user Aug 22, 2024

Had a fire in my Carrier HVAC unit destroying a wiring cable. This unit was still under warranty and Carrier had no spare parts..I googled Carrier and I found sever settled class action lawsuits.

Customer have to sue Carrier to get justice. Their customer service is deaf and dumb. After telling them multiple times my unit caught fire they said, "your unit caught fire!"I was home at the time.

Imagine if I was not home or evening sleeping at night. I could of been burnt alive!!

Original review Jul 23, 2024

Electrical harness caught fire. We could of been burned in our sleep.

Unit had either no circuit protection or inadequate circuit protection. This was not an installation issue for installation had adequate circuit protection.

Filters changed frequently.dont buy Carrier or any of their off brands. Customer service playing games.dont buy Carrier or any of its off brand products.

View full review
Loss:
$4995
Cons:
  • No customer service
  • Loss of live being burned while you sleep

Preferred solution: Full refund

User's recommendation: Don't buy

diana r Ldm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Kentucky

To prevent new HVAC buyers from buying from this worthless company

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Carrier HVAC Unit goes out ALL THE TIME, It is super loud, constantly breaking down, Fan Stopped spinning months after installment, Bryant Heating and Air Charged me $90 for some guy to come check out the HVAC unit only to leave after literally 5 minutes, called someone else to come look at the unit, who only looked for about 5 or 10 minutes then charged me $200 only to say the same thing that the last guy said, and told me the replacement part would cost $649 (we did some research and bryant completely lied about the prices because the stuff we had to buy usually only costed $200 - $350, Not $600+) also a whole unit costed us $12,000 along with an installment fee of $140. Customer service is really rude by the way.

View full review

User's recommendation: Please do not buy anything from Bryant Heating and Air or Carrier HVAC

Rodney S Iph

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Verified Reviewer
| map-marker Rhinelander, Wisconsin

Defective Carrier Mini Split Systems

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I purchased a Carrier Mini Split System and had it professionally installed by a heating, ventilating, and air conditioning company. I was told that it was an air conditioning unit and a heater.

It was installed in November 2020. One month later, it stopped working. I called the HVAC installer, and they explained that mini splits do not work very well in Wisconsin winters, so I was forced to turn it off. In June 2021, I turned it back on for cooling purposes.

It did not function very well. After two months, I turned it off. I called the installer and they said the system had to be rebooted. That didn't work, but I did have to pay $1000 for a service call.

I called HVAC to come inspect again and received a $900 service call fee. It still wasn't working. I called them back, and they finally found a leak and saw that the system was empty of any refrigerant. I received an $890 fee, just more money.

I would never buy a Carrier product again!!! These things are made in China.

Even though they brag about how all parts are covered. That does not matter because you usually have to pay up to $1000 for every service call.

View full review

User's recommendation: Do not buy a carrier mini split. They are unreliable.

Natasha F Iku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty

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I appreciate the speed in resolving my issue. Once I was able to explain my issue to the appropriate person, I received immediate resolution. I am happy about that.

View full review
Pros:
  • Good response

Preferred solution: Repair reimbursement

Jose S Rkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service and product

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Brand new house in 2020 and have had nothing but problems with my Carrier unit. They only cover parts, so I have spent a fortune on labor in 3 years. Over 4 thousand dollars in labor repairs.

View full review
Loss:
$4000
Cons:
  • Terrible customer service

Preferred solution: Price reduction

User's recommendation: stay away fron this product

About

Related Companies

Fire Security Products, Carrier Rental Systems

Summary

Carrier is a manufacturer and distributor of air conditioning, heating, and ventilating systems. The company was founded by Willis Carrier in 1915. Its headquarters is based in Farmington, Connecticut, USA. The owner of the Carrier brand is United Technologies. Carrier offers a broad range of products for residential, commercial, and industrial customers. It provides energy-efficient home heating/air conditioning systems, refrigerated containers, trucks, and trailer systems, as well as large refrigerators for supermarkets. It is possible to order custom design of any product with full installation and maintenance services. Carrier includes the following brand names: Bryant, Payne, Linde Refrigeration, Noresco, and Totaline. The company is represented in more than 150 countries worldwide.

Carrier reviews and complaints

Carrier is ranked 93 out of 533 in Heating, Cooling and Air Conditioning category

Area Served

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