Carrier

purchased, which has been defective since the day of installation. The model and serial number of the unit are included in the attached documentation, along with records of my communication with your authorized dealer.
From day one, the unit failed to operate as expected.

I contacted the dealer immediately, and since then, it has been an incredibly difficult and time-consuming process just to request warranty service. I have faced delays, miscommunication, and a complete lack of professionalism.
Despite the product being under warranty, I have been asked to cover various charges icluding fees for parts, freight costs, and service calls all for a unit that was clearly faulty from the beginning. This is unacceptable.
To make matters worse, it has now been over 30 days without a functioning air conditioner. I have wasted countless hours trying to get support, only to be passed around and offered no real solutions.

This experience has been frustrating, stressful, and extremely disappointing.
The product quality is poor, the dealer has provided unprofessional service, and your warranty policy is difficult and unclear. I will not recommend your brand to anyone based on this experience, and I urge you to take immediate corrective action.

I purchased a Carrier Air conditioner 4 years ago and the compressor just went out I was told by carrier that they would not honor their contract the 5-year contract they had with me the compressor would have to be paid by me the customer I couldn't believe it I was floored I'm sitting here with a contract stating that anything that happens to this unit after before 5 years will be taken care of and they're now telling me that they will not honor that contract carrier I can't believe it you've been with me my whole life I live in Texas and I'm older and now I have to make it through the summer without an air conditioner unit there must be something I can do

We had an all-in-one unit installed a little over 2 years ago and had nothing but problems. The company that put it in will not service us anymore.

I contacted Carrier, and they suggested that we use another company, which we did, and they came out a number of times to repair the unit that keeps costing us money every time. I stayed in touch with the Carrier company and filed a complaint but have not heard from anyone. So in the meantime, the company that keeps coming out said that it was a bad unit and they recommend that we replace the whole system. We were going to have just the ductwork replaced, but they said they would not fix the unit as it was a lemon.

I would not recommend contacting Carrier as they don't get back to you anyway. So we did have everything replaced and all is working great, but as for the Carrier company, they don't care about you or your satisfaction.

They would not contact you or help you. We spent over $35,000.00 on AC repairs and replacement of a lemon unit.

Carrier product failure caused fire in unit.
Carrier did not have new wiring harness in middle of winter for purchased unit under warranty. They played games, don't recognize harness, serial number and model number have many many different harnesses and we need part number off of burnt harness.

Give me a break.
After telling them over 10 times and sending them pictures of burnt out unit, they said we didn't know unit caught fire!
After searching web about Carrier, they had at least two settled class action lawsuits for unit fires.
Don't be burned alive in your sleep.

Stay away from Carrier and it's many other brands such as Bryant. Large manufacturers do other brands because reputation sucks.
Don't be fooled.dont buy do online research

Carrier is a COMPLETE SCAM. They advertise their units coming with warranties which are completely useless and they know it.

My outdoor condenser went bad on a unit that is LESS THAN 3 YEARS old and UNDER WARRANTY but when contacting them, they told me it was going to take 3-4 months to get the part. Without this part, the entire AC system would not run. I live in South Florida where it has been over 90 degrees with high humidity and the only solution they would provide is to go 3-4 months WITHOUT AC and practically die inside of the house.

I was forced to have to buy a brand new outdoor condenser so that my house is livable and they do nothing knowing they have a warranty that is a scam and no one can use because of how long it takes to get the parts knowing AC is a necessity for human life here. Never buy any hardware from Carrier as their warranty is a false promise that is worthless and a complete SCAM!

Carrier HVAC Unit goes out ALL THE TIME, It is super loud, constantly breaking down, Fan Stopped spinning months after installment, Bryant Heating and Air Charged me $90 for some guy to come check out the HVAC unit only to leave after literally 5 minutes, called someone else to come look at the unit, who only looked for about 5 or 10 minutes then charged me $200 only to say the same thing that the last guy said, and told me the replacement part would cost $649 (we did some research and bryant completely lied about the prices because the stuff we had to buy usually only costed $200 - $350, Not $600+) also a whole unit costed us $12,000 along with an installment fee of $140. Customer service is really rude by the way.

I purchased a Carrier Mini Split System and had it professionally installed by a heating, ventilating, and air conditioning company. I was told that it was an air conditioning unit and a heater.

It was installed in November 2020. One month later, it stopped working. I called the HVAC installer, and they explained that mini splits do not work very well in Wisconsin winters, so I was forced to turn it off. In June 2021, I turned it back on for cooling purposes.

It did not function very well. After two months, I turned it off. I called the installer and they said the system had to be rebooted. That didn't work, but I did have to pay $1000 for a service call.

I called HVAC to come inspect again and received a $900 service call fee. It still wasn't working. I called them back, and they finally found a leak and saw that the system was empty of any refrigerant. I received an $890 fee, just more money.

I would never buy a Carrier product again!!! These things are made in China.

Even though they brag about how all parts are covered. That does not matter because you usually have to pay up to $1000 for every service call.