Purchased a Carrier heat pump about three years ago. Unit started leaking about a month ago.called company that installed unit. A C tech . Said it was a faulty coil, and it's rear that a coil leaks in a fairly new unit. Called Carrier customer service. ,waste of time....Read more
My Infinity A/C was in the house when I bought it. The thermostat has never worked correctly, in that it doesn't reset itself when the power goes out. This may seem small, but if I went on vacation for a week, my house would be covered in mold when I got back, because...Read more
Carrier tech support is crap. To put it nicely.
You call tech support looking to speak with someone and you have to leave a message. Now leaving a message may be fine for some, but when you are in the field needing answers that *** doesn't cut it. Mow mind you it may take up to 24 hours for a response. What the F@%$ is that.
I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some dollars for the repair because their exorbitantly high priced annual service had not been done . I told him that that is extortion and I will be...Read more
Not intuitive. Glitchy. Heat blasting at 2am and at 69 when schedule has temp setting of 64. Not suppose to be 70 until 6am. Furnace company indicated only way to fix was to turn off SMART feature so now don't have that functionality. Inexplicably flips fan setting...Read more
5 year old unit and still under warranty. ISSUE #1: On June 20, 2017 the blower motor on my 48ES-A420903-GP HVAC/Gas Pak stopped working. It was after 4:00pm and the temperature was in the mid 90's. The condenser fan motor and compressor were still running at the time...Read more
I didn't like
- Would not honor their warranty
I can NOT give even one star to Carrier. I bought a NEW unit in January 2015, today is August 21, 2017. 18 months later the compressor broke and it has to be replaced but Carrier only recognize replacing the compressor but not other charges such as hand labor and the...Read more
Bought carrier from dealer that swore carrier was much better now than Trane,NOT! Purchased in 2010 already had to put 3 blower motors in. First in 2013, next in 2015 and now 2017, sure the parts may be covered but I have spent a total of $661 in labor. NEVER will I...Read more
I didn't like
- Heat pump
We installed new ac system less than 2 years ago. The compressor went out. Although part was on the warranty, I couldn't use the contractor which I want to change the unit. Carrier only can release the replacement parts to the vendor who installed it originally, Arctic...Read more
I have never taken the time to write up a compliant online but Carrier's lack of support has prompted me to take the time. I would highly recommend against using Carrier. I had a situation where an evaporator coil was found to have a leak 3 days out of warranty. We had...Read more
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