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3.2

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some dollars for the repair because their exorbitantly high priced annual service had not been done .

I told him that that is extortion and I will be contacting Carrier . He then called the dealer owner who dropped the charge . I contacted Carrier any way was told the dealer can charge for warranty repairs if not serviced regularly .

My previous Carrier worked for twenty seven years with out service or one hundred twenty dollar filters . This company and dealer practice borders on criminal .

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

Carrier Pros: Warranty.

Carrier Cons: Expensive to own.

Location: 33601 Schoolcraft Rd, Livonia, MI 48150, USA

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