Carrier
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Carrier Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carrier has 1.5 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Distributor, Enercare, Quality.
Cons: Product quality and customer service, Bad customer service, Would not honor their warranty.Recent recommendations regarding this business are as follows: "Rheem, Trane, anyone that you can get help from", "Don't buy carrier.", "The people programming this thermostat are idiots.", "Factory tech support to the actual paying customer is critcal", "Look elsewhere if your goal is satisfaction.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carrier has 1.5 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Distributor, Enercare, Quality.
Cons: Product quality and customer service, Bad customer service, Would not honor their warranty.Recent recommendations regarding this business are as follows: "Rheem, Trane, anyone that you can get help from", "Don't buy carrier.", "The people programming this thermostat are idiots.", "Factory tech support to the actual paying customer is critcal", "Look elsewhere if your goal is satisfaction.".
Most users want Carrier to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Carrier Reviews
"Thermostat"
The Infinity thermostat is one of the dumbest thermostats designed. The other day my Infinity thermostat was showing heat plump heating. I don't have a heat...
"Carrier has no parts inventory for a carrier unit still under warranty."
The unit failed causing a fire in unit destroying wiring harness. I believe failure was from heating element. When heating and air conditioning contractor...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Dealer in Maryland
User's recommendation: Rheem, Trane, anyone that you can get help from
Mission, Texas
Carrier has no parts inventory for a carrier unit still under warranty.
User's recommendation: Don't buy carrier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Oregon
FedUp customer
- No factory tech support for the paying consumer
Preferred solution: Factory tech support
User's recommendation: Factory tech support to the actual paying customer is critcal
Your furnace is installed incorrectly. The vent line is on the bottom.
This line will accumulate co densensation that is supposed to drain into and through the furnace to the small 1/2" drain on the side. In your picture the line comes from above the furnace creating a trap.
This will fill with water and will not allow the unit to vent. The unit should give you a code on the flashing light on the control board to indicate the failure.
Ashwaubenon, Wisconsin
Thermostat
User's recommendation: The people programming this thermostat are idiots.
Garbage product, Customer service is even worse.
Preferred solution: warranty work for repairing damaged part from the factory.
User's recommendation: Look elsewhere if your goal is satisfaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
CARRIER PACKAGE UNIT FAILURE UNDER WARRANTY
I PURCHASED A CARRIER PACKAGE UNIT SERIAL # 2817C30540 MODEL 50VTC60-30TP BECAUSE I WAS TOLD CARRIER WAS HIGHER QUALITY THAN GOODMAN ETC.
MY AC STOPPED WORKING MONDAY MY TECH SAID THE EVAP COIL AND TXV NEED REPLACED.
I REGISTERED THE UNIT WHEN IT WAS PURCHASED. NOW YOUR CUST SERVICE DEPT SAYS IT WASNT REGISTERED SO THEY WONT COVER MY PARTS UNDER WARRANTY.
AS YOU CAN SEE THIS UNIT ISNT THAT OLD. I JUST DONT UNDERSTAND WHY CARRIER WONT STAND BEHIND THEIR PRODUCT THAT SHOULD BE COVERED FOR 10 YEARS, IT SHOULDNT MATTER THAT YOU CANT FIND THE REGISTRATION, YOU KNOW WHO SOLD THE UNIT.
PLEASE LET ME KNOW IF YOUR COMPANY WILL COVER THESE 2 PARTS.
Preferred solution: PARTS COVERED UNDER WARRANTY
User's recommendation: DON'T WASTE YOUR MONEY PAYING EXTRA FOR CARRIER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Bad furnace, had to be replaced
User's recommendation: Don't buy Carrier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Purchased through Florida Home Air conditioning didnt last a year and 1/2 before a $3000 repair.
Preferred solution: Full refund
User's recommendation: Dont buy period.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Foley, Alabama
Poor product
Preferred solution: Full refund
User's recommendation: look at other ac companies for replacement as
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Foley, Alabama
Ac poor quality
- Poor compressors
- Bad customer service
Preferred solution: Full refund
User's recommendation: look for other ac companies
Austin, Texas
AC breaks down a lot!
We've owned our Carrier AC units for a couple of years and it continues to go out repeatedly. It will be out for at least a week each time and in Austin, Texas in the middle of summer that means the house gets really hot.
It's always some type of mother board problem or some special thermistor part or some other part they didn't think it would be until they came out to fix it and weren't able.
I just think that it has too many proprietary, high-tech parts to it to make it run and so it easily breaks and is not easily repaired. We would definitely have gone with another brand if we knew it was going to be this much of a continual mess.
User's recommendation: Don't go with Carrier, the AC units have too many points of failure to be reliable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Foley, Alabama
Poor service
- Useless labor warrenty
- Installation charge
- Installation charges
Preferred solution: Full refund
User's recommendation: Beware of carrier ac. They are not the great company they once were
Saint Louis, Missouri
Need a new compressor after 2 years!
- Lasted for two years
- Bad customer service
Preferred solution: $2000 for what I’m going to have to pay to get my AC back on a TWO YEAR OLD SYSTEM.
User's recommendation: Don’t buy *** Carrier units
Every year the capacitor goes out and repair company come out puts in a “ Rebuilt one” it lasts a year . Carrier does not desire star . Terrible company
Austin, Texas
Bad experience with carrier
User's recommendation: think twice before purchasing Carrier
Sun City, Arizona
I completed a carrier form of a problem with a fairly new system. Dealer, has not responded to the problem. We are asking Carrier to get involved with dealer and find out what the problem is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Price rip off..
- Parts are way too expensive
Preferred solution: Let the company propose a solution
User's recommendation: Stay the *** away from Carrier furnaces
About
Carrier is a manufacturer and distributor of air conditioning, heating, and ventilating systems. The company was founded by Willis Carrier in 1915. Its headquarters is based in Farmington, Connecticut, USA. The owner of the Carrier brand is United Technologies. Carrier offers a broad range of products for residential, commercial, and industrial customers. It provides energy-efficient home heating/air conditioning systems, refrigerated containers, trucks, and trailer systems, as well as large refrigerators for supermarkets. It is possible to order custom design of any product with full installation and maintenance services. Carrier includes the following brand names: Bryant, Payne, Linde Refrigeration, Noresco, and Totaline. The company is represented in more than 150 countries worldwide.
Carrier is ranked 86 out of 365 in Heating, Cooling and Air Conditioning category
Other
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Working with customer service. There is no customer service.
Give them model and serial number and they can not identify part number for wiring harness. I followed up with photo of wiring harness, my house has two similar units. Waiting for there response.
They have been sued so many times... where's my lawyer!